Telecommunications companies launch customer service initiatives in Congo and Tanzania

Telecommunications providers MTN Congo and Airtel Tanzania are participating in Customer Service Week to enhance engagement with their subscribers.

In Brazzaville, MTN Congo launched its initiative to better understand user expectations and identify areas for service improvement. The company is focusing on youth engagement through digital and educational initiatives, with scheduled outreach events at Culture Parc Brazzaville and Culture Parc Pointe-Noire. MTN Congo Managing Director Mohammed Rufai stated that the week allows the company to exchange directly with clients to identify improvement axes.

In Tanzania, Airtel Tanzania is observing the week under the theme ‘Extra Mile’. Managing Director Charles Kamoto emphasized the company’s commitment to strengthening connectivity to support business growth and education. The initiative aims to move beyond basic service delivery to build stronger customer relationships through increased listening and improved service experiences.