TELUS companies implement AI to optimize workflows and workforce skills

TELUS Agriculture & Consumer Goods (TAC) has developed an agentic chatbot using Haystack to streamline trade promotion workflows. The tool allows users to interact conversationally with their trade promotions platform to access real-time data regarding sales incentives, discounts, and campaign results, reducing the need to manually search through dense documentation.

In Canada, companies are increasingly integrating artificial intelligence into their organizational strategies. While TELUS Digital is exploring ways to embed AI directly into employee working environments, TD Bank is focusing on addressing the human skills gap. Research indicates that while 78 percent of Canadians view workplace AI adoption as inevitable, only 37 percent feel they are receiving adequate training from their employers.