Telviva launches Viva digital agent for South African businesses

Telviva has launched Viva, an intelligent voice and text-based digital agent designed for South African enterprises. The tool aims to provide affordable and accessible enterprise-grade AI by moving beyond rigid chatbot structures to offer dynamic, autonomous customer experiences.

According to CEO David Meintjes, the agent is built to understand natural language and connect to real business knowledge sources, allowing it to resolve queries end-to-end. The system is designed to facilitate a seamless handoff to human agents when complex empathy or judgment is required. Meintjes noted that the technology is intended to shift front-line roles, such as receptionists, toward higher-value positions focused on quality control and customer experience influence.