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Thuisbezorgd and Uber Eats to clarify mandatory delivery fees
Food delivery services Thuisbezorgd.nl and Uber Eats have agreed to change how they display mandatory extra costs following discussions with the Dutch consumer organization Consumentenbond.
An investigation by the Consumentenbond revealed that service fees, small order surcharges, and packaging costs were often only shown at the end of the ordering process. Researchers noted that consumers frequently encountered between 2 and 4 euros in hidden costs. Additionally, the group found that Thuisbezorgd had advertised significant discounts while prices were simultaneously increasing.
In response, both platforms have updated their apps to make the display of additional costs clearer. To compensate for these practices, both companies announced they will provide discount vouchers to millions of customers, though the specific details of these vouchers have not yet been released.
Entities
Consumentenbond · Sandra Molenaar · Thuisbezorgd.nl · Uber Eats
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] Thuisbezorgd and Uber Eats will provide discount vouchers to millions of people as compensation. ridderkerksdagblad.nl · nieuws.nl · www.welingelichtekringen.nl
- [● 3 SOURCES] Thuisbezorgd advertised large discounts while prices actually increased significantly. ridderkerksdagblad.nl · nieuws.nl · www.welingelichtekringen.nl
- [● 3 SOURCES] The Consumentenbond found that mandatory costs appeared only during or at the end of the ordering process. ridderkerksdagblad.nl · nieuws.nl · www.welingelichtekringen.nl
- [● 3 SOURCES] Thuisbezorgd and Uber Eats have adjusted their apps to display mandatory costs more clearly. ridderkerksdagblad.nl · nieuws.nl · www.welingelichtekringen.nl
- [● 3 SOURCES] Consumers often faced 2 to 4 euros in hidden costs. ridderkerksdagblad.nl · nieuws.nl · www.welingelichtekringen.nl