Ticketmaster Faces Privacy Backlash Over New ID Verification Amid Service Outage

Ticketmaster has rolled out a new identity verification system that requires customers to upload a government‑issued ID and a selfie. The process is performed by third‑party verification firm Persona, which retains biometric data for up to 60 days for successful checks and up to three years for failed attempts. Users voiced strong privacy concerns on social media, questioning the need for facial scans and the length of data storage.

Separately, Ticketmaster experienced a technical disruption on a Friday afternoon, with users encountering blank pages and login errors beginning at 5:31 p.m. ET. Outage‑tracking services such as StatusGator reported the issue, while the company did not issue an official statement. The platform lacks a public status page, leaving customers to rely on third‑party monitors for information about service availability.