Traveler guidance for managing lost or delayed airport luggage

Travelers facing delayed or lost checked luggage should report the issue immediately at the arrival airport through the airline’s designated channels. Essential documentation includes baggage receipts, boarding passes, booking data, and a detailed description of the suitcase to facilitate claims.

Under the Montreal Convention, which governs many international flights, airlines are liable for delays, damage, or loss of luggage. As of December 28, 2024, the liability limit is set at 1,519 Special Drawing Rights per passenger, though this does not constitute an automatic flat-rate compensation.

Before filing a formal report, passengers are advised to check baggage carousels and separate collection points for oversized items, such as strollers or sports equipment. Using the specific baggage number provided at check-in is more effective for identification than relying on color or brand descriptions.