Trip. Biz wins Excellence in Customer Experience award

Trip. Biz, the business travel brand under Trip.com Group, has received the Excellence in Customer Experience award at the 2026 Digital Transformation Awards hosted by GS1 Hong Kong.

The award recognizes the brand's success in driving digital transformation for corporate travel management. Case studies from Hong Kong clients demonstrate significant operational improvements, including an online booking rate exceeding 95%, a reduction in administrative workload by over 50%, and a 100% travel policy compliance rate.

To enhance efficiency, Trip. Biz has introduced Agent ONE, an AI-driven suite consisting of four interconnected functions: itinerary planning, booking, approval management, and data insights. The platform, Trip. Biz ONE, integrates airline direct connections, new distribution capabilities, and low-cost carrier content to streamline the entire travel lifecycle from planning to post-trip reconciliation.