TSUTAYA franchise apologizes for improper One Piece card sales

Culture Experience Co., Ltd., the operator of the TSUTAYA franchise, has issued an apology following reports of improper sales practices at six TSUTAYA and Tsutaya Books locations. The issue involved the ‘One Piece Card Game’ Booster Pack ‘World's Strongest Warriors [OP-17]’, which was released on May 22.

Investigations revealed that certain customers were given preferential treatment through sales methods that differed from the previously announced lottery system. The affected locations include TSUTAYA Utsunomiya Takebayashi, TSUTAYA 400 Nishinasuno, TSUTAYA Kazo, TSUTAYA Kanuma, TSUTAYA Konosu Fukiage, and Tsutaya Books Mobara.

Big One Co., Ltd., which operates four of the implicated stores, also released a statement apologizing for the unfair treatment of customers. Culture Experience stated it is taking corrective measures at the target stores and will strengthen its management and guidance systems to prevent recurrence.