Turkey: How to reclaim electricity and natural gas security deposits

When moving residences, consumers must officially terminate electricity and natural gas subscriptions to ensure the refund of their security deposits. Simply stopping usage without formal cancellation does not end the contract and may leave the former resident liable for debts incurred by subsequent occupants.

Many termination applications can be processed digitally via the e-Devlet portal, depending on the specific service provider. After a termination request is submitted, companies calculate the final consumption, any outstanding debts, and the updated security deposit amount. It is important to note that the refund amount may differ from the original deposit due to these adjustments and potential offsets for unpaid bills.

Consumers are encouraged to use official inquiry channels to check for forgotten refunds from previous subscriptions. For those moving within the same region, checking whether a subscription transfer is possible may be an alternative to full cancellation and new deposit payments.