Turkish Airlines AI assistant reaches 2 million conversations

Turkish Airlines CEO Ahmet Olmuştur announced that the airline’s AI-powered digital travel assistant, TK Asistan, has surpassed 2 million conversations since the beginning of the year.

Providing instant responses in more than 100 languages, the assistant serves passengers across six continents. Its capabilities include flight searches, flight status tracking, baggage allowance inquiries, boarding pass creation, ticket changes and refunds, Business cabin upgrades, and access to flight and hotel options through Turkish Holidays.