Uber CEO Dara Khosrowshahi emphasizes listening to improve leadership

Uber CEO Dara Khosrowshahi has emphasized the importance of listening as a core leadership competency. Since taking over the company in 2017, Khosrowshahi has worked to reshape Uber’s corporate culture following previous criticisms regarding discrimination, sexism, and abuse of power under former leadership.

According to data from Glassdoor, Khosrowshahi maintains a positive reputation among employees, with 93 percent rating his leadership behavior favorably. His management style is described as collaborative and social, prioritizing both employees and customers. To better understand daily operations, the CEO has previously engaged in hands-on activities, such as personally delivering Uber Eats orders during the pandemic to identify areas for optimization.