Ufone market share nears Jazz following Telenor merger

The Pakistani telecommunications landscape is undergoing significant shifts following the merger of Ufone and Telenor Pakistan. Recent market share data indicates that the combined entity is now within 0.07% of Jazz, the country’s leading mobile network operator.

In terms of consumer grievances, Jazz recorded the highest number of complaints in September 2026, totaling 3,005. Despite this volume, the operator maintained a 97% resolution rate. Telenor reported 1,325 complaints, Zong 1,309, and Ufone 985.

The Pakistan Telecommunication Authority reported a total of 7,400 industry-wide complaints for the month, resolving 7,071 of them, representing a 95.55% resolution rate. While mobile operators showed high resolution rates, service providers for basic telephony and internet services saw lower resolution rates of approximately 84.73% and 85.92%, respectively.