UK housing complaints surge as AI tools and repair failures spark high compensation payouts

Property complaints in the United Kingdom rose by more than 50 % in the first half of 2025 compared with the same period in 2024, according to The Property Ombudsman (TPO). The increase is linked to greater consumer awareness, the Renters’ Rights Act and the growing use of artificial‑intelligence applications that help tenants draft detailed, legally referenced submissions.

In parallel, Lambeth Council in South London paid £133,339 in compensation after failing to complete urgent repairs for tenants, marking the highest maladministration rate among London boroughs. The Housing Ombudsman recorded 108 cases in a six‑month period, with 19 serious findings of neglect, damp, mould and pest infestations. Lambeth officials say they are introducing SMS repair updates, increased training and outreach to reduce future complaints.

Both developments underline mounting pressure on redress schemes and housing providers to improve record‑keeping, communication and compliance in an increasingly regulated UK housing sector.