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United Airlines passenger reports finding feces in Polaris bedding
A passenger on United Airlines flight 837, traveling from San Francisco to Tokyo Narita, reported finding what he believes to be dried feces inside a freshly packed blanket in the Polaris business class cabin.
The passenger described the bedding as appearing new and being neatly folded within plastic packaging. Upon opening it, he encountered a substance that fell onto his clothing and the floor. He also reported finding brown marks on his pillow, leading to concerns regarding the cleanliness of his entire seating area.
A flight attendant reportedly responded to the discovery by wearing gloves to handle the material. The passenger has since filed a customer service complaint but indicated that the airline's proposed resolution was unsatisfactory. United Airlines has stated that its policy involves laundering and reusing business class blankets, mattress pads, and pillows for multiple cycles.
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Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] A passenger on United Airlines flight 837 found what he believes was dried feces inside a plastic-wrapped blanket. sinisamihajlovic.com · viewfromthewing.com
- [● 3 SOURCES] The incident occurred on United flight 837 traveling from San Francisco to Tokyo Narita. sinisamihajlovic.com · viewfromthewing.com
- [● 3 SOURCES] The passenger filed a customer service complaint and expressed dissatisfaction with United Airlines' proposed resolution. sinisamihajlovic.com · viewfromthewing.com
- [● 3 SOURCES] The passenger observed brown marks on his pillow during the flight. sinisamihajlovic.com · viewfromthewing.com
- [○ 1 SOURCE] United Airlines states that it launders and reuses Polaris business class bedding for several cycles. sinisamihajlovic.com