VETC and ePass implement monthly account management fees

Electronic toll collection providers VETC and ePass have begun charging monthly account management fees for users in Vietnam. Starting August 1, individual customers are charged 6,600 VND per month per wallet, while corporate clients face a fee of 66,000 VND per month.

The providers stated that these fees are necessary to maintain and upgrade technological infrastructure, ensure 24/7 operational stability, enhance security, and cover costs related to banking connections and transaction reconciliation. This shift follows regulatory changes requiring toll accounts to transition into traffic accounts linked directly to digital wallets or bank cards.

The new charges have sparked significant backlash from vehicle owners. Many users expressed frustration over paying a recurring fee for accounts that hold balances without earning interest. Some drivers have suggested they may opt to cancel their digital wallet links and switch to alternative payment methods, such as direct bank transfers or credit cards, to avoid the monthly service fees.