Vietnam Ministry of Industry and Trade advises California Fitness members on legal rights

The National Competition Commission, under Vietnam's Ministry of Industry and Trade, has issued guidance to California Fitness & Yoga members regarding contract disputes. This follows numerous complaints from members after several locations within the fitness chain temporarily suspended operations, preventing them from using services as contracted.

Many members have requested contract terminations and refunds for prepaid fees. The Commission clarified that these matters are civil disputes between members and the business, requiring resolution based on specific contract terms and relevant laws.

While California Fitness & Yoga's member handbook specifies dispute resolution through the Vietnam International Arbitration Centre (VIAC), the Commission noted that under the 2023 Law on Protection of Consumers' Rights, members have the right to choose alternative methods. Specifically, if an arbitration clause is included in a standard form contract, consumers may instead choose to file a lawsuit in a competent court.