Reykjavík Child Welfare Services facing serious systemic issues

An audit of the Reykjavík Child Welfare Services has revealed serious deficiencies in the management of foster care cases. Findings presented to the Reykjavík City Welfare Council indicate that persistent pressure on staff has led to instances where legal procedures and protocols regarding the placement of children are not being followed.

The audit also highlighted failures in mandatory supervision and noted that children are not always receiving appropriate services. A significant concern raised is the use of an outdated case management system, which hinders oversight, complicates follow-up, and increases the workload for employees.

While the Welfare Council noted that the services generally receive positive feedback from stakeholders, the audit results are considered grave and require targeted intervention. The council emphasized the urgent need for investment in a modern information system to ensure better oversight and to protect the well-being and safety of foster children.

Reykjavík City intends to implement improvements within its jurisdiction while also pressuring the national government to address systemic issues, such as the shortage of foster care resources and administrative hurdles, which fall under state authority.