Vocus appoints Ben Chan as chief AI officer

Vocus has appointed Ben Chan as its chief AI officer and managing director of consumer. Chan joins the telecommunications company from Quantium, where he served as chief AI officer and chief operating officer.

In his new role, Chan will lead Vocus’ company-wide AI strategy and oversee center of excellence operations. This move follows previous initiatives by the company, including an AI developer tool pilot with Amazon Q Developer and the development of AVA, an AI assistant designed to handle complex requests regarding company policies and data analysis.

The appointment aligns with broader trends in the Australian telecommunications sector, where other major players have established dedicated AI leadership, including Telstra, Optus, and NBN Co.