Vodafone tops DECO PROteste TV service usability test in Portugal

Consumer group DECO PROteste conducted an independent analysis of the television services offered by Portugal’s three main operators – Vodafone, NOS and Meo. The study simulated a new customer’s experience from installation onward, evaluating initial setup, recording scheduling, live‑pause, privacy management, mobile applications and channel‑change speed.

Vodafone achieved the highest overall score of 82%, earning the “Best of Test” label for its balance of speed, ease of use, flexible recording management and transparent privacy controls. NOS followed closely with an 81% rating, praised for personalized experiences, profile creation, favourite lists and a feature that automatically aggregates content related to selected actors or presenters. Meo placed third with a 67% score, noted as robust and fast but lagging in recording management, initial configuration and privacy options.

All three operators were found lacking in comprehensive parental‑control solutions. Vodafone applies content ratings to the entire household, NOS offers a “Kids” profile as a near‑ideal solution, and Meo limits PIN protection to purchases and adult‑content access.