Voximplant targets 150% growth in Brazil using AI agents

Voximplant, a provider of AI agents for telephone customer service, has entered the Brazilian market with a goal to grow by 150%. The company aims to make Brazil responsible for 30% of its global revenue.

The company’s technology focuses on automating dialing and transferring calls only when customers are available, which can increase agent time utilization by up to 90%. By handling initial interactions, voice reminders, and screenings, the AI allows human operators to focus on complex negotiations. This approach is designed to reduce the time operators spend on unanswered calls or unproductive contact attempts.

Voximplant is prioritizing the financial, collections, credit, and telesales sectors. Current clients include brands such as Plata, inDrive, and CloudWalk.