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Waterloo Region District School Board launches support office
The Waterloo Region District School Board (WRDSB) has launched a new Student and Family Support Office. The initiative is designed to assist parents, families, and caregivers in navigating the school system when they have questions or concerns regarding a child’s education that extend beyond the individual school level.
The office was established in alignment with the Ministry of Education’s Policy/Program Memorandum No. 170, which concerns school board communication with parents. While the new office provides additional assistance, the WRDSB continues to encourage families to follow its established process for addressing concerns, which involves communicating first with educators, principals, vice-principals, superintendents, or the Chief Education Officer.
Regarding communication timelines, the WRDSB stated that all inquiries will receive an acknowledgement within two business days, with a full response provided within five business days of receipt. In cases requiring extensive support, the board will provide an estimated date for a resolution.
Entities
Ministry of Education · Waterloo Region District School Board
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 3 SOURCES] The Waterloo Region District School Board launched the Student and Family Support Office. bci.wrdsb.ca · elz.wrdsb.ca · phs.wrdsb.ca
- [● 3 SOURCES] A full response to inquiries will be provided within five business days. bci.wrdsb.ca · elz.wrdsb.ca · phs.wrdsb.ca
- [● 3 SOURCES] The office will acknowledge all inquiries within two business days. bci.wrdsb.ca · elz.wrdsb.ca · phs.wrdsb.ca
- [● 3 SOURCES] The new office aligns with the Ministry of Education’s Policy/Program Memorandum No. 170 regarding school board communication with parents. bci.wrdsb.ca · elz.wrdsb.ca · phs.wrdsb.ca