Wevnal launches BOTCHAN AICALL AI phone agent

Wevnal Co., Ltd. has officially released BOTCHAN AICALL, an AI agent designed to automate telephone customer service. The service aims to address labor shortages in call centers by allowing AI to respond to incoming calls on existing toll-free numbers, reference customer information from core systems, and complete various procedures.

The technology utilizes logs from experienced operators to replicate high-quality service. Key features include automated response quality scoring, funnel analysis to visualize customer drop-off points, and A/B testing capabilities for different scripts or speech patterns.

In beta testing, one e-commerce company saw phone order completion rates rise from 45% with human operators to 65% using the AI agent, eventually reaching 82% when human operators followed up with customers who had dropped off during the AI interaction. Wevnal aims to expand implementation to 100 companies by 2027 and 500 companies by 2030.