Yas recognizes outstanding customer service employees in Dar es Salaam

Telecommunications company Yas held a ceremony in Dar es Salaam to recognize outstanding customer service employees for 2026, marking the conclusion of Customer Service Week.

Mwangaza Matotola, Director for Customer Experience at Yas and Mixx, emphasized that regular staff training is essential to keep pace with technological changes and evolving customer needs. While noting that service quality has improved over recent years, Matotola stated that continuous skill development is necessary to address new challenges brought about by digital advancements.

Recognized employee Anna Kulinganila noted a shift in customer interactions, observing that the use of insults and abusive language during calls has declined compared to previous years, though some instances of inappropriate language still occur. The company highlighted that ongoing learning helps teams adapt to new digital platforms and maintain professionalism when resolving customer concerns.