YİMER 157 handles 27.7 million calls in 11 years

The Foreigners Communication Center (YİMER 157) has marked its 11th anniversary, reporting that it has handled 27,713,000 calls over the past 11 years. During a visit to the center, Muhammet Selami Yazıcı, President of the Directorate of Migration Management, noted that the center achieves a 99% resolution rate on the first call.

Operating in five languages—Turkish, English, Russian, Arabic, and Persian—the center provides information regarding visas, residence permits, and international protection. Yazıcı stated that the center has facilitated 42 million minutes of conversation and has received 10 international awards. To improve service efficiency, the center is currently working on implementing artificial intelligence-supported solutions.

In addition to information services, YİMER 157 serves an emergency assistance function. Yazıcı reported that the center has responded to 1,030 emergency calls, which contributed to saving 15,854 lives. While standard services are available on weekdays from 08:00 to 18:00, the emergency assistance line operates 24/7.