Yucatán fraud complaints surge as Dominican Republic relaxes basic savings account rules

During the first half of 2026, Mexico’s CONDUSEF recorded 4,121 consumer complaints in Yucatán, an 11.2% increase from the previous year. Nearly 29 million pesos were recovered for affected users. About 28.8% of the complaints involved possible fraud, mainly unrecognized online purchases and card transactions. Yucatán contributed 2.9% of all national complaints, with banks receiving 61.4% of the cases; BBVA (462), Banorte (390), Banamex (364), Invex (287) and Santander (214) were the most cited institutions. Credit and debit cards and personal loans accounted for 72.3% of the disputes, and 74.9% of the cases were resolved electronically, though only 51.4% resulted in a positive outcome for the consumer.

In the Dominican Republic, the Superintendence of Banks issued a new circular that updates the requirements for basic savings accounts. The deposit limit was raised from 45,000 to 75,200 pesos per 30‑day period, and restrictions preventing users with existing bank relationships from opening such accounts were removed. The new rules also allow digital opening of accounts with a zero balance and target beneficiaries of government social programs, adding safeguards to prevent subsidy funds from being used to cover personal debts.