Zoho CRM launches Bigin, affordable CRM platform for small businesses

Zoho CRM introduced Bigin, a customer‑relationship‑management solution aimed at small and medium‑size businesses. The platform offers a free forever tier for a single user with one sales pipeline, basic contact and activity management, and up to 500 records. Paid plans start at $7 per user per month (Express) and add multiple pipelines, up to 100,000 records, bulk email tools and expanded integrations with Microsoft Teams, Gmail, Zapier and Zoho’s own suite. Higher‑level tiers (Premier at $12 and Bigin 360 at $18 per user) provide additional pipelines, custom fields, advanced automations and AI tools such as a cross‑sell assistant, churn analyzer and email‑reply helper, each with a monthly allotment of AI credits. Voice‑calling via Zoho PhoneBridge is included across all plans, with per‑minute rates for inbound and outbound calls. The service integrates with major productivity tools and offers a file‑cabinet feature for client document storage in the top tier.