Zotac Replaces Faulty RTX 4090 with Free RTX 5090 After Multiple RMA Attempts

Zotac’s U.S. RMA team upgraded a Reddit user’s defective GeForce RTX 4090 to a brand‑new RTX 5090 at no extra charge after the customer endured four failed repair cycles. The user, posting as Prudent_Echidna1254, reported recurring blue‑screen crashes, screen freezes, graphics artifacts and PCIe errors with the RTX 4090, even as the three‑year limited warranty neared expiration. Rather than sending another replacement 4090, Zotac shipped the higher‑performance RTX 5090, though its warranty was limited to 30 days.

The case, shared on Reddit, drew praise for Zotac’s customer‑service approach while highlighting ongoing quality concerns with the RTX 4090. Observers noted the RTX 5090’s high power draw could cause 12VHPWR cable and connector overheating if not managed properly.