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California Department of Managed Health Care
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Kaiser Permanente AI labor dispute
3 clusters · 6 sources · last updated
Latest: Kaiser Permanente accused of using algorithm without doctor oversight for mental‑health assessments
Kaiser Permanente’s deployment of artificial‑intelligence tools to monitor call‑center nurses sparked a one‑day strike and picket in March, as staff protested metrics that tied call length, empathy and tone to performanc