[REVISION HISTORY]

Ahold Delhaize cyberattack investigation and recovery

Updated 17 times since CLSTR started tracking revisions of this situation.

What changed

2026-10-24 05:21 UTC → 2026-10-25 09:37 UTC · added ~~removed~~

Ahold Delhaize ~~manages~~ cyberattack ~~impact on global retail~~ investigation and recovery

Ahold Delhaize is managing the aftermath of a cybersecurity incident, attributed to the ‘malicious actions of others’, which forced the company to take various IT systems offline as a precaution. The disruption affected e-commerce operations across Europe and the United States, impacting brands such as Albert Heijn in the Netherlands, Delhaize in Belgium, and U.S. banners including Stop & Shop, Hannaford, and Food Lion. The incident also impacted Mega Image and Profi chains in Romania. In the Netherlands, Albert Heijn experienced significant supply chain disruptions, including empty shelves for fresh produce and the cancellation of online ~~orders~~ orders. While physical stores remained functional, digital services, loyalty programs, and ~~temporary shortages~~ electronic shelf labels were affected. Retail experts estimate Albert Heijn may have lost between 100 and 200 million euros in ~~physical stores.~~ turnover due to the disruption. Following a period ~~where websites and apps were inaccessible,~~ of inaccessibility, Albert Heijn has resumed home grocery ~~deliveries for the first time in nearly two weeks. Delivery~~ deliveries, though capacity is ~~currently~~ being restored gradually and was initially limited to one-third of normal ~~levels, though the retailer expects to return~~ levels. Customers with canceled orders are set to ~~normal capacity by Wednesday.~~ receive shopping credit. The disruption has prompted discussions regarding food security in the Netherlands. Researchers from the Clingendael Institute and Erasmus University have suggested that households should maintain an eight-day emergency food supply to increase resilience against systemic vulnerabilities, such as ‘just-in-time’ distribution failures caused by cyberattacks. In the United States, recovery efforts have progressed with Stop & Shop restoring its website and mobile application. Stop & Shop President Roger Wheeler stated there is currently no evidence that customer data was impacted. ~~To compensate, the grocer offered a 10% discount on in-store purchases and extended the expiration date for unused GO Rewards loyalty points.~~ Ahold Delhaize has maintained that there is currently no evidence that sensitive customer, employee, or partner data was compromised. Dutch police have launched a criminal investigation after the company formally filed a report regarding the attack.

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