[REVISION HISTORY]

Bank Mandiri business performance and recognition

Updated 1 time since CLSTR started tracking revisions of this situation.

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2026-10-24 08:42 UTC → 2026-10-26 06:12 UTC · added ~~removed~~

In October 2026, PT Bank Mandiri (Persero) Tbk received the ‘Indonesia Customer Experience of the Year - Banking’ award at the Asian Experience Awards. This recognition was attributed to the bank’s integrated digital engagement model, which utilizes a Customer Data Platform and generative artificial intelligence to provide personalized services and tailored marketing content. Later in the month, the bank reported a 20.7% year-on-year increase in consolidated net profit for the third quarter of 2026, totaling Rp45.5 trillion. Growth was driven by credit expansion, increased digital transactions, and improved productivity. Additionally, the bank saw a significant rise in foreign currency deposits, recording Rp84.3 trillion from natural resource export proceeds following the implementation of Government Regulation Number 21 of 2026. Financial reports for the period ending September 2026 show total assets reached Rp2,404.1 trillion, a 20.1% increase from the previous year. Credit reached Rp1,605.8 trillion, growing 16% year-on-year, while third-party funds (DPK) rose 17.7% to Rp1,750.2 trillion. The bank also reported improved asset quality, with the gross non-performing loan (NPL) ratio for bank-only operations decreasing to 0.98% from 1.03% in the prior year. Regarding shareholder returns, the bank has distributed Rp50.6 trillion in dividends throughout 2026, including an interim dividend of Rp6.16 trillion.

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