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2 clusters · 12 sources · 3 days · First seen 24 days ago · Last updated 22 days ago

Digital transformation challenges in DACH region

Overview

Recent research and indices indicate that organizations in the DACH region are facing significant hurdles in maturing their digital and customer-centric operations.

A study of financial institutions in Germany, Austria, and Switzerland found that most banks struggle to embed customer experience (CX) into their core operating models. While investments in digital channels are high, CX remains largely project-based or function-oriented rather than integrated across the entire customer journey.

Broadening this to the wider corporate sector, reports show that the primary challenge in digital transformation has shifted from the adoption of new technologies—such as AI, cloud, and automation—to the integration of information, processes, and systems. In Germany, legacy IT landscapes, data silos, and complex compliance requirements are specifically cited as factors that make digitalization projects more expensive and slower than expected.

Entities

Hyland · msg · Ntsal Consulting · Lucerne University of Applied Sciences and Arts · BSI Software

Claims

What the coverage asserts, and how many sources carry each claim.

[● 3 SOURCES] Hyland's Digital Maturity Index shows that digital transformation in the DACH region is progressing but facing new hurdles. www.artikel-presse.de · www.go-with-us.de · pressnetwork.de
[● 3 SOURCES] The primary challenge for digital transformation is no longer just introducing new technologies, but connecting information, processes, and systems. www.artikel-presse.de · www.go-with-us.de · pressnetwork.de
[● 3 SOURCES] German companies struggle with legacy IT landscapes, isolated data silos, and complex governance, data protection, and compliance requirements. www.artikel-presse.de · www.go-with-us.de · pressnetwork.de
[● 3 SOURCES] Investments in AI, cloud, and automation continue to increase. www.artikel-presse.de · www.go-with-us.de · pressnetwork.de
[● 3 SOURCES] Information management, system integration, and controlled data access are becoming central focus areas. www.artikel-presse.de · www.go-with-us.de · pressnetwork.de

Timeline

22 days ago

[TECHNOLOGY] 10 sources
DACH region digital transformation faces integration hurdles
Hyland’s Digital Maturity Index indicates that DACH region companies face hurdles in connecting systems and processes, despite high investments in AI, cloud, and automation.
24 days ago

[BUSINESS] 2 sources
Banks in DACH region struggle to integrate customer experience
A study of banks in Germany, Austria, and Switzerland finds that over half still treat customer experience as a project rather than a core operating model, despite heavy digital investments.

Sources

ad-hoc-news.de · all-about-security.de · artikel-presse.de · autocad-magazin.de · digitalbusiness-cloud.de · focus.de · go-with-us.de · it-daily.net · itiko.de · presseradar.de · pressnetwork.de · storage-insider.de