[REVISION HISTORY]

Indonesian insurance industry service and quality trends

Updated 1 time since CLSTR started tracking revisions of this situation.

What changed

2026-09-08 08:32 UTC → 2026-09-11 13:24 UTC · added ~~removed~~

Indonesian insurance providers are increasingly focusing on service quality, customer protection, and claim transparency. Tugu Insurance received national recognition in 2026 for service quality and its customer journey experience, specifically regarding its car insurance purchasing ~~process. Other major providers, including~~ process and its focus on digital and conventional interaction points. In the life and health insurance sectors, Manulife Indonesia and Allianz ~~Indonesia,~~ Indonesia are emphasizing the necessity for policyholders to conduct regular reviews to ensure coverage remains relevant to changing life stages. ~~In terms~~ Manulife Indonesia has also highlighted its commitment to helping policyholders understand coverage from the point of purchase through to the claim process, utilizing a structured approach for health, life, pension, and endowment products. Regarding financial performance and ~~stability,~~ claim fulfillment, Panin Dai-ichi Life reported a significant claim payout of Rp1.29 billion in Jakarta, maintaining a Risk Based Capital (RBC) ratio of 1,495.63 percent. During National Customer Day, IFG Life reported paying out a total of Rp9.4 trillion in claims between January and July 2026, utilizing digital platforms and physical offices across 20 cities to provide accessible protection.

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