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Italian emergency service integration

Updated 3 times since CLSTR started tracking revisions of this situation.

What changed

2026-08-25 02:43 UTC → 2026-08-27 08:48 UTC · added removed

Italian regions are enhancing and streamlining access to emergency services through the implementation and promotion of the 112 European Emergency Number (NUE). In Lazio, the regional government is phasing out the historic 118 emergency number in favor of the unified 112 system. This transition includes rebranding the Ares fleet, which consists of 270 ambulances and medical vehicles, as well as 260 local stations and three helicopters. President Francesco Rocca stated the change aims to provide a “memorable, child-proof number” and improve the coordination of multidisciplinary rescue efforts. To increase visibility, a campaign has been launched to apply the 112 logo to the Ares fleet, with the President initiating the process by applying the first sticker to an ambulance. Lazio has also fully activated the 116117 European harmonized number for non-urgent medical assistance across the its entire region, territory, including the provinces of Viterbo, Frosinone, and Latina, following previous rollouts in Rome and Rieti. Latina. Managed by Ares 118 operators, this 24/7 service provides multilingual support and specialized assistance for those with hearing difficulties to reduce emergency room congestion. The service offers a three-level response system involving nursing, medical, and psychological support. If an emergency is detected during a 116117 call, operators automatically transfer the connection to 118. Expansion of non-emergency medical guidance is also occurring in other regions. In the Veneto region, authorities are focusing on Bolzano Health District, a pilot project for the 116117 service hotline is scheduled to launch on September 15, covering Bolzano, Loew Cadonna, Chiusa, and Laive, with plans for non-urgent medical requests. Following future expansion across South Tyrol. Additionally, a period of high engagement, where continuous care service via the 051 3131 number has been active since August 25. This 24/7 service handled 55,691 calls between July 8 utilizes General Practitioners to provide clinical assessments and August 4, direct patients to appropriate care when primary doctors are unavailable. In the region is increasing Veneto region, authorities continue to focus on the 116117 service, having increased staff by adding 18 new operators to its existing team. The service continues to operate 24/7 through operational centers in Venice and Vicenza to provide medical and informational assistance. manage high call volumes.

Versions

  1. 2026-08-27 08:48 UTC Italian emergency service integration
  2. 2026-08-25 02:43 UTC Italian emergency service integration
  3. 2026-08-24 12:15 UTC Italian emergency service integration
  4. 2026-08-10 21:25 UTC Italian emergency service integration

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