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Latin American aviation passenger rights developments

Updated 1 time since CLSTR started tracking revisions of this situation.

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2026-08-12 15:31 UTC → 2026-08-13 02:59 UTC · added ~~removed~~

Aviation authorities and carriers in Latin America are implementing new measures to address passenger rights and dispute resolution. In Brazil, LATAM Airlines has expanded its use of social media platforms, specifically Instagram, to provide real-time customer service and automated messaging. This follows regulatory requirements from the National Civil Aviation Administration (ANAC), which mandates that airlines provide clear information, material assistance, and refunds during flight disruptions. In Argentina, ANAC is ~~set to launch~~ launching the Passenger Conciliation Service for Air Transport Users on August 15. This digital platform offers a free, voluntary mechanism for resolving disputes over delays and cancellations through virtual ~~hearings.~~ hearings with specialized mediators. The service, which does not require legal counsel, aims to reach agreements within 30 business ~~days and follows increased scrutiny~~ days. Related operational updates in Argentina include a planned suspension of ~~service failures~~ operations at Aeroparque Jorge Newbery from August 25 to August 27. Due to preventive maintenance on the main runway, international flights will be diverted to Ezeiza International Airport, while domestic operations will be managed by ~~low-cost carriers.~~ individual airlines.

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