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Slovak Social Insurance Agency digitalization issues
Overview
The Slovak Supreme Audit Office (NKÚ) has identified significant inefficiencies and delays in the digitalization of the Social Insurance Agency. An audit covering 2022 through early 2026 revealed that despite available electronic communication, internal operations remain heavily reliant on manual labor and paper. Specifically, the pension granting process involves up to 77 percent manual activity and requires 62 practical steps per file, with physical documents reportedly being moved between departments using shopping carts.
The NKÚ also warned of sustainability risks due to a reliance on legacy IBM software written in COBOL since the 1990s, noting a shortage of specialists capable of maintaining these systems. In response to these challenges, the Social Insurance Agency has announced plans for a 30 million euro modernization project. This initiative aims to establish a Unified Benefit Agenda System for pensions and other benefits, with a projected completion date by 2032.
Entities
IBM · Sociálna poisťovňa · Social Insurance Agency · Najvyšší kontrolný úrad SR · Supreme Audit Office of the Slovak Republic
Timeline
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[BUSINESS] 2 sourcesSlovak Social Insurance Agency plans 30 million euro system modernization
The Slovak Social Insurance Agency plans a 30 million euro modernization of its benefit system by 2032, amid warnings from auditors about heavy reliance on manual processes and aging COBOL technology.
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[POLITICS] 3 sourcesSlovak Supreme Audit Office finds digitalization delays at Social Insurance Agency
Slovakia’s Supreme Audit Office reports that the Social Insurance Agency’s digitalization is lagging, with manual work accounting for 77% of pension processing.
Sources
24hod.sk · startitup.sk · techbyte.sk · vlasta.cz · webnoviny.sk