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South Korean local government direct communication services

Updated 1 time since CLSTR started tracking revisions of this situation.

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2026-08-23 09:39 UTC → 2026-08-28 00:56 UTC · added removed

Local governments in South Korea are implementing and expanding direct communication services to allow residents to bypass traditional administrative channels. streamline citizen complaints and fulfill election pledges. In Seoul, various district mayors, including those in Yeongdeungpo, Mapo, Jungnang, Gwangjin, and Gangnam, have Nowon-gu has launched 24-hour hotlines a ‘Text Communication Phone’ service that operates 24/7. This service does not require membership or mobile numbers to receive complaints, suggestions, and requests directly. These initiatives aim identity verification, aiming to enhance transparency and responsiveness through “life-centered” governance. increase accessibility for residents unfamiliar with digital administrative tools. The expansion of such services has reached other regions, district head personally reviews messages regarding issues such as Buk-gu in road damage, illegal waste dumping, and traffic concerns. Other regions continue to refine specialized messaging systems. In Buk-gu, Gwangju, where the ‘Baro Text 365’ system reported high usage for receiving 500 complaints in its first month, with 78.6% of reports concerning public safety and traffic issues. Similarly, Geumcheon-gu has utilized road traffic. The system follows a protocol of 24-hour reception, responses within 48 hours, and on-site action within 100 hours, achieving an 87.8% processing rate for its initial inquiries. In Geumcheon-gu, the ‘District Mayor Direct Text’ service has handled approximately 1,900 cases since 2021 to accelerate response times and streamline 2021, with usage increasing significantly over the handling of civil inquiries. last three years. Meanwhile, in Busan, Geumjeong-gu is integrating resident communication into broader policy fulfillment plans, organizing 55 specific pledge projects across areas such as urban safety, education, and economic vitality.

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  1. 2026-08-28 00:56 UTC South Korean local government direct communication services
  2. 2026-08-23 09:39 UTC South Korean local government direct communication services

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