[REVISION HISTORY]

Virgin Australia service and loyalty developments

1 recorded revision of this situation.

What changed

2026-11-05 21:03 UTC → 2026-11-07 01:52 UTC · added ~~removed~~

Virgin Australia has introduced several initiatives aimed at enhancing passenger experience and loyalty rewards. In October 2026, the airline offered Velocity Frequent Flyer members the option to earn double Status Credits or double Velocity Points on various domestic, Trans-Tasman, and international short-haul flights. This promotion included bonus points for specific routes and partnerships with Europcar and DoorDash. By November 2026, the airline announced significant investments in its lounge infrastructure. This includes a multi-million-dollar refurbishment of the Brisbane domestic lounge, expected to be completed by mid-2027, which will add seating, work pods, and meeting rooms. Additionally, the airline plans to reopen an exclusive, invitation-only Beyond Lounge in Perth in early 2027, expanding that specific network to four cities. Further service enhancements announced in November include a partnership with Shark Beauty to provide hairdryers and hair straighteners in lounges nationwide. The airline is also introducing WhatsApp-based customer service for select membership tiers, specifically for Beyond, Velocity Platinum Plus, and Business Flyer members.

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