[REVISION HISTORY]

WhatsApp account issues in Malaysia

Updated 1 time since CLSTR started tracking revisions of this situation.

What changed

2026-10-03 03:56 UTC → 2026-10-03 05:04 UTC · added ~~removed~~

The Malaysian Communications and Multimedia Commission (MCMC) initiated an investigation into complaints regarding hacked, blocked, or inaccessible WhatsApp accounts. The MCMC distinguished between account compromise, which can lead to scams, and account blocking, noting that the commission had referred cases to Meta for clarification. ~~Following these investigations,~~ Meta acknowledged that a technical error in its system caused legitimate user activities to be incorrectly flagged as violations, resulting in account suspensions. ~~Meta~~ The MCMC reported that this glitch was identified in more than half of the initial batch of cases submitted to Meta. Meta stated the issue was addressed in by late September and that affected accounts were proactively ~~restored. While~~ restored, including some where users had not yet filed appeals. Meta ~~noted~~ confirmed that no changes were made to WhatsApp’s enforcement policies or terms of service. For other suspensions, Meta cited factors ~~like spam~~ such as spam, scam activity, suspicious usage patterns, or recycled phone numbers previously linked to blocked accounts. Regarding business accounts, Meta noted that sending high volumes of messages without recipient consent can trigger ~~suspensions, the~~ spam detection. The MCMC has called for improved appeal and recovery processes to ensure faster and ~~indicated~~ clearer communication for affected users, indicating it may consider regulatory action if Meta’s improvements are insufficient.

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