started · updated
Ahold Delhaize manages cybersecurity incident affecting global grocery chains
Ahold Delhaize, the parent company of several major grocery chains including Albert Heijn, GIANT, Stop & Shop, and Hannaford, is managing a significant cybersecurity incident that has disrupted digital services across the United States and Europe.
In the Netherlands, Albert Heijn experienced logistics disruptions that led to empty shelves in some locations. While distribution centers have since returned to operational status and the delivery of fresh products has resumed, online ordering and delivery services remain unavailable through Sunday. The company has stated that customers who paid for unfulfilled orders will be compensated.
In the United States, digital platforms for GIANT Food Stores, Stop & Shop, and Hannaford have faced outages. While websites and mobile applications remain offline, physical stores, pharmacies, and fuel stations continue to operate during normal business hours. Ahold Delhaize has engaged third-party cybersecurity specialists to assist in the investigation and recovery process. The company has reported no current evidence that sensitive customer or associate data has been compromised.
Entities
Ahold Delhaize · Albert Heijn · Etos · GIANT Food Stores · Gall & Gall · Hannaford · Margaret Versteden-Van Duijn · Netherlands · Pim Takkenberg · Stop & Shop
Claims
What the coverage asserts, and how many sources carry each claim.
- [● 8 SOURCES] There are currently no indications that customer or employee data has been compromised. www.novinky.cz · www.retaildetail.nl · wrrv.com · hudsonvalleycountry.com · www.zf.ro · +2 more
- [● 2 SOURCES] The My Albert app is currently non-functional in the Czech Republic. www.novinky.cz · ridderkerksdagblad.nl
- [● 2 SOURCES] Cyberattackers utilized servers located in Poland, the United States, Moldova, and Turkey. cyberdefence24.pl · nczas.info
- [DISPUTED] Online ordering and delivery services remain unavailable. www.freshplaza.com · ridderkerksdagblad.nl · www.groentennieuws.nl · www.retaildetail.nl · www.oldambtnu.nl · +1 more
- [● 5 SOURCES] All Albert Heijn distribution centers were expected to be operational by Wednesday. www.groentennieuws.nl · www.retaildetail.nl · www.security.nl · www.warehousetotaal.nl
- [● 19 SOURCES] Ahold Delhaize preemptively shut down several IT systems to protect its environment. ridderkerksdagblad.nl · www.freshplaza.com · www.welingelichtekringen.nl · cyberdefence24.pl · nczas.info · +13 more
- [● 18 SOURCES] Ahold Delhaize is investigating a cybersecurity incident that has affected its network. ridderkerksdagblad.nl · www.bpnieuws.nl · www.novinky.cz · cyberdefence24.pl · nczas.info · +12 more
- [● 3 SOURCES] Regular deliveries of non-perishable products have resumed. www.warehousetotaal.nl · www.retaildetail.nl
- [● 4 SOURCES] The company is working with internal IT staff and third-party cybersecurity specialists to manage the incident. newtownpanow.com · barendrechtsdagblad.nl · wpst.com · www.centralmaine.com
- [● 2 SOURCES] The online platforms and apps for GIANT and Stop & Shop have been unavailable since Monday, October 12. wpst.com · mybeachradio.com
- [● 3 SOURCES] Physical grocery stores, pharmacies, and fuel stations remain open during normal business hours. newtownpanow.com · wpst.com · mybeachradio.com
- [● 3 SOURCES] Ahold Delhaize reported a cybersecurity issue within its network. newtownpanow.com · wpst.com · mybeachradio.com