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[TECHNOLOGY] · Netherlands, United States, Belgium · 19 sources

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Part of situation: Ahold Delhaize cyberattack investigation and recovery (7 clusters)

Ahold Delhaize recovers from cybersecurity incident affecting global brands

Ahold Delhaize cyberattack Albert Heijn cybersecurity incident retail cybersecurity

Ahold Delhaize is working to restore digital services following a cybersecurity incident caused by the malicious actions of others. The company proactively took several systems offline as a precaution, impacting brands across Europe and the United States, including Albert Heijn, Stop & Shop, Giant Food, Hannaford, and Food Lion.

In the Netherlands, Albert Heijn’s website and app are back online, with home deliveries expected to resume on Friday, October 23. To compensate for disruptions, Albert Heijn is providing a 10 euro shopping credit to customers with cancelled delivery orders and is working to automatically restore missed Air Miles, personal discounts, and loyalty stamps. While some physical stores experienced temporary supply chain issues and empty shelves, the company stated that replenishment has resumed.

In the United States, e-commerce services for Ahold Delhaize’s banner brands are expected to resume in the coming days. Some US brands, such as Stop & Shop and The Giant Co., have offered in-store discounts to customers during the outage.

Ahold Delhaize has filed a formal police report with the Dutch police and is cooperating with the Dutch National Cyber Security Centre. The company stated there is currently no evidence that sensitive customer, associate, or partner data was stolen during the incident.

Entities

Ahold Delhaize · Albert Heijn · Dutch National Cyber Security Centre · Food Lion · Frans Muller · Hannaford · Jumbo · Netherlands · Picnic · Stop & Shop · Van Aert-Overveld Groententelers

Claims

What the coverage asserts, and how many sources carry each claim.

Sources

Albert Heijn deelt shoptegoed uit aan gedupeerde bezorgklanten [barendrechtsdagblad.nl]
Albert Heijn deelt shoptegoed uit aan gedupeerde bezorgklanten [ridderkerksdagblad.nl]
Nog steeds lege schappen bij AH, vooral bij groenten en fruit [albrandswaardsdagblad.nl]
Ahold Delhaize doet aangifte [cashcow.nl]
Avrupa'da marketlere siber saldırılar sürüyor: Dev şirket siparişlerini iptal etti [www.ogunhaber.com]
Siber Saldırı Paniği! Binlerce Sipariş Bir Anda İptal Edildi [tr.shafaqna.com]
How Ahold Delhaize USA keeps loyalty programs alive during outages [www.customerexperiencedive.com]
Bezorgers AH vanaf vrijdag weer geleidelijk de weg op [www.groentennieuws.nl]
Ahold Delhaize Update On Status Of Cybersecurity Incident [recentlyheard.com]
Food Lion restores website, app after cybersecurity issue | #hacking | #cybersecurity | #infosec | #comptia | #pentest | #ransomware - National Cyber Security Consulting [nationalcybersecurity.com]
Nog steeds lege schappen bij AH, vooral bij groenten en fruit [dagblad010.nl]
Retailer Ahold Delhaize reports cybersecurity incident to Dutch police | International [www.devdiscourse.com]
Ahold Delhaize says there’s no evidence cybersecurity incident compromised personal data [www.grocerydive.com]
Stop & Shop Offering a Discount As Websites And Apps Remain Offline [hudsonvalleycountry.com]
Ahold Delhaize was indeed hit by a hack: retailer files complaint [www.retaildetail.eu]
Ahold Delahize expects websites to be online ‘in the coming days’ [www.supermarketnews.com]
Stop & Shop website, app back online after last week's network issue [www.newsday.com]
Albert Heijn bezorgt voorlopig niet, stappen klanten nu massaal over? [nos.nl]
Hannaford still offline after supermarkets in France face cyberattack [www.pressherald.com]