Indonesian banks secure 18 awards at INFOBANK-MRI 2026 service excellence ceremony

Bank Jatim received seven honors at the 23rd INFOBANK-MRI Banking Service Excellence Appreciation ceremony held on 26 June 2026 in Jakarta’s Hotel Kempinski, including consistent recognition for best customer experience over 15 years and top scores for ATM, mobile, call centre, chatbot, SMS and social‑media services. The awards were accepted by President Director Winardi Legowo.

Bank bjb won eight awards, highlighted by gold medals for best conventional bank in service excellence, walk‑in channel, priority banking, security guard, convenient branch experience, ATM service, and convenient priority branch, plus a second‑place for opening accounts via website. Finance Director Hana Dartiwan received the honours.

Bank Jakarta added three accolades: best regional bank for convenient branch experience, best regional bank for opening accounts via mobile apps, and the 15‑year streak as the consistent best customer‑experience bank. President Director Agus H. Widodo collected the trophies.

All recognitions are based on independent research of customer experience across physical and digital banking channels, underscoring the banks’ focus on digital transformation and service quality in Indonesia.