BPJS Kesehatan accelerates JKN service quality transformation

BPJS Kesehatan is implementing a service quality transformation for the National Health Insurance (JKN) program, focusing on improving communication, empathy, and public education.

To strengthen the institution's reputation and combat misinformation, BPJS Kesehatan is empowering young scholars to act as positive ambassadors for the JKN program. This initiative includes a national quiz competition aimed at building a movement of JKN awareness among the youth.

Additionally, the agency is emphasizing that service quality extends beyond medical speed and accuracy. During a visit to RSD Idaman in Banjarbaru, officials noted that clear communication and empathetic treatment from healthcare workers are essential for participants undergoing treatment. The agency continues to evaluate field conditions to refine service standards and ensure the program is not only fast and equal but also solution-oriented.