Brazil enacts new consumer protection rules for large events

President Luiz Inácio Lula da Silva has signed two federal decrees in Brazil aimed at strengthening consumer rights during large-scale public events, such as concerts and festivals.

The first decree (No. 13.108/2026) regulates the sale and resale of tickets to combat “digital scalping.” It mandates that organizers and ticketing platforms implement technological measures to prevent mass purchases by automated bots and scripts. Key provisions include requiring full price transparency (including all fees) from the start of the purchase, providing real-time updates on virtual queue positions, and ensuring that selected tickets remain reserved in the shopping cart during checkout to prevent price fluctuations. The law also protects the right to half-price tickets and allows for free ownership transfer of tickets.

The second decree (No. 13.109/2026) mandates the free provision of potable water at any event with an expected attendance exceeding 1,000 people, whether held in open or enclosed spaces. Additionally, the regulation permits attendees to bring their own water containers into these venues.

In the event of a cancellation or significant change to an event, consumers are entitled to a full refund, including all service fees.