Brazil consumer protection for large events

President Luiz Inácio Lula da Silva has signed two federal decrees in Brazil to strengthen consumer rights and safety at large-scale public events. Colloquially referred to as the ‘Taylor Swift Law’, the legislation was prompted by the death of 23-year-old fan Ana Clara Benevides from heat exhaustion and subsequent cardiac arrest during a 2023 Taylor Swift concert in Rio de Janeiro.

The first decree (No. 13.108/2026) targets ticketing practices to combat ‘digital scalping’. It requires platforms to implement technological measures against automated bots and scripts, mandates full price transparency including all fees from the start of a purchase, and ensures that selected tickets remain reserved in the shopping cart during checkout to prevent price fluctuations. It also protects the right to half-price tickets, provides real-time updates on virtual queue positions, and ensures that ticket transfers can be conducted at no extra cost.

The second decree (No. 13.109/2026) mandates that venues with an expected attendance exceeding 1,000 people must provide free potable water, whether the event is held in open or enclosed spaces. It also permits attendees to bring their own water containers into these venues. Additionally, consumers are entitled to full refunds, including service fees, in the event of a cancellation or significant change to an event.