Brazil's Receita Federal launches unified digital service platform
On Monday, 6 July, the Brazilian Federal Revenue Service (Receita Federal) began operating “Receita Atende,” a single digital channel that consolidates the agency’s interaction with citizens and companies. In its first phase the platform replaces most of the services previously offered through the “Fale Conosco” call centre, handling queries and providing guidance on tax matters. The rollout will be gradual: after migrating Fale Conosco requests, the system will later incorporate e‑mail contacts and other digital processes, aiming to reduce channel fragmentation, speed up response times, keep a unified interaction history and improve data security. The change mainly affects tax, accounting, fiscal and compliance professionals, and firms are urged to adopt the new tool from the start of the migration.