BrianzAcque reports high customer satisfaction and support for BEA merger

A 2026 customer satisfaction survey conducted by Eumetra shows high levels of approval for the public water utility BrianzAcque. The overall Customer Satisfaction Index (CSI) remains stable at 89.4 points, matching 2025 levels.

Key improvements were noted in user relations, with the CSI for relations rising from 86.4 to 90.6 points. The product and service index reached 90.9 points. Specific service channels received high marks: 94% satisfaction for the company website, 92% for physical service desks, and 91% for the customer service toll-free number.

Regarding the planned aggregation with BEA to form a new integrated public entity, nine out of ten users expressed support for the move. Additionally, 94% of users expressed satisfaction with the water service overall, with 92% specifically approving of water quality, pressure, and supply continuity. The survey also noted that 29% of domestic users utilize ‘Case dell’Acqua’ (water stations), with a 93% satisfaction rate among those users.