BTK reports surge in Turkish telecommunications complaints

Consumer complaints in the Turkish communications sector rose significantly in the first half of the year. According to data from the Information and Communication Technologies Authority (BTK), total complaints reached 164,733, up from 102,712 during the same period last year.

Internet service providers emerged as the primary source of dissatisfaction, accounting for 84,546 complaints, largely regarding connection and service quality. This marks a shift from the previous year, when mobile communications held the top position with 49,240 complaints. Mobile services followed internet providers with 66,964 complaints.

Other reported issues included 6,121 complaints regarding fixed-line telephony, primarily concerning subscription processes, and 5,647 complaints regarding satellite platforms, mostly related to billing. Cable TV services recorded 455 complaints. In the postal sector, complaints via CİMER and individual petitions increased to 4,540, with branch and personnel issues being the most frequent concern.