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2 clusters · 5 sources · 7 days · First seen · Last updated

Turkish telecommunications and digital service complaints

Overview

Consumer dissatisfaction within the Turkish telecommunications and digital services sectors has shown a significant upward trend. In late 2026, reports indicated a 115 percent surge in complaints regarding digital platform broadcasting services between July and August, with issues including unauthorized charges after cancellations, billing errors following free trials, and technical difficulties such as broadcast interruptions.

Broader data from the Information and Communication Technologies Authority (BTK) reflects a wider increase in sector-wide complaints, which rose to 164,733 in the first half of the year compared to 102,712 during the same period the previous year. Internet service providers have become a primary source of dissatisfaction, specifically regarding connection and service quality, overtaking mobile communications as the leading cause of complaints.

Entities

Information and Communication Technologies Authority · Ministry of Transport and Infrastructure · Şikayetvar

Timeline

  1. [TECHNOLOGY] 2 sources
    BTK reports surge in Turkish telecommunications complaints

    Turkish telecommunications complaints rose to 164,733 in the first half of the year, with internet service providers leading with 84,546 reports regarding service quality.

  2. [BUSINESS] 3 sources
    Digital platform complaints in Turkey rise 115 percent

    Complaints against digital streaming platforms in Turkey rose 115 percent in August, with users reporting unauthorized charges after cancellations and issues with free trial transitions.

Sources

ayancikgazetesi.com · baskentgazete.com.tr · cumhuriyet.com.tr · donanimhaber.net.tr · teknoblog.com