Claro reports partial service disruption in Ecuador

Claro Ecuador reported a partial disruption to its services on Sunday, September 6, 2026. The outage affected mobile signals, internet connectivity, and the ability to make phone calls across various parts of the country, including Quito, Guayaquil, and Cuenca.

Users reported significant difficulties accessing both fixed and mobile internet services. Many customers expressed frustration on social media regarding a lack of immediate information and difficulties reaching customer service channels.

The telecommunications provider stated that its technical teams were working continuously to achieve a progressive recovery of services. While the company noted that normalization is underway, it warned that some customers might still experience temporary intermittency in certain transactions, applications, and service channels.