Cuban users report limited access to ETECSA's 113 information service

In Cuba, the 113 telephone service operated by the state telecom company ETECSA, which provides subscriber information for fixed‑line users, is facing widespread complaints. Callers say the number is often unavailable or fails to deliver the requested data, prompting many to turn to the 118 line as an alternative. However, users of 118 are now being told that the service does not supply subscriber details and are directed to consult printed Yellow Pages or the online version on ETECSA’s website.

ETECSA explains that the 113 service has not been discontinued but its operation is severely hampered by energy‑related constraints that have forced reductions in staff and service hours. The company urges the public to use the web‑based Yellow Pages, a solution that does not reach all citizens, many of whom lack reliable internet access, smartphones, or stable electricity. The situation highlights the digital‑divide challenge in implementing online‑only public information services in Cuba.